Privacy policy
This policy is designed to be clear, transparent, and compliant with general privacy principles. It is highly recommended to have a legal professional review it to ensure full compliance with specific local laws (like India’s IT Act and upcoming Digital Personal Data Protection Act, 2023).
At Mommies Bakery (“we,” “us,” “our,” or “Mommies Bakery”), we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect the information you provide when you visit our website www.mommiesbakery.in, place an order, or interact with us.
1. Information We Collect
We collect information to provide you with a seamless experience and to improve our services. The information we collect includes:
A. Information You Provide Directly:
Personal Details: When you create an account, place an order, or contact us, we collect information such as your full name, email address, phone number, and delivery address.
Order Information: Details of the products you order, special instructions (e.g., cake messages, dietary preferences), and transaction history.
Payment Information: We use secure third-party payment gateways (like Razorpay, PayPal, Stripe, etc.) to process payments. We do not store your full credit/debit card details on our servers. The payment gateway may collect your card number, expiry date, CVV, and other necessary details to complete the transaction securely.
Communications: Records of your correspondence with us if you contact us via email, phone, or our website’s contact form.
B. Information Collected Automatically:
Usage Data: When you visit our site, we automatically collect information about your device and how you interact with our website. This includes your IP address, browser type, operating system, pages you viewed, time spent on pages, and the links you clicked.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze site traffic, and understand your preferences. You can control cookies through your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Fulfill Your Orders: To process your payments, arrange for shipping, and deliver your products to the correct address.
Customer Service: To respond to your inquiries, comments, or complaints, and provide you with order updates and support.
Account Management: To create and manage your online account, allowing you to view your order history and preferences.
Marketing and Communication (with your consent): To send you promotional emails, newsletters, and SMS about new products, special offers, discounts, and upcoming events. You can opt-out of these communications at any time.
Improving Our Services: To analyze how customers use our website, diagnose technical issues, and improve our website’s functionality, product offerings, and user experience.
Security and Fraud Prevention: To protect our website, business, and customers from fraudulent transactions and unauthorized access.
3. How We Share Your Information
We value your privacy and do not sell your personal information to third parties. We may share your information only in the following circumstances:
Service Providers: We share necessary information with trusted third-party service providers who perform functions on our behalf, such as:
Delivery and courier partners (to deliver your order).
Payment processing companies.
Email and SMS marketing service providers.
IT and data storage service providers.
These partners are contractually obligated to protect your data and use it only for the services we request.
Legal Requirements: We may disclose your information if required to do so by law, court order, or in response to a valid request by a governmental authority.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as a business asset.
4. Data Storage and Security
Storage: Your data is stored on secure servers, and we retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
Security: We implement a variety of security measures, including encryption (SSL certificate) on our website, to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal data:
Access and Update: You can access and update your personal information directly through your account settings on our website.
Opt-Out of Marketing: You can unsubscribe from our marketing emails by clicking the “unsubscribe” link at the bottom of any promotional email. You can also opt-out of SMS marketing by replying “STOP.”
Cookies: You can choose to disable cookies through your browser settings. Note that disabling cookies may affect your experience on our website (e.g., items may not stay in your cart).
Data Deletion: You can request the deletion of your personal data by contacting us at [insert email address, e.g., support@mommiesbakery.in. We will comply with your request subject to any legal obligations we have to retain certain data.
6. Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us, and we will delete it.
7. Third-Party Links
Our website may contain links to other sites (e.g., social media platforms like Instagram or Facebook). This Privacy Policy applies only to our website. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policy of any site you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date. We encourage you to review this policy periodically.
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